We've made returning easy!
Returns can be done on items that are in original condition and unopened, within 14 days of receiving your order. Due to hygiene reasons, we do not accept returns on any opened products (unless your item arrived damaged or is deemed faulty). Any product you return must be in the same condition you received it in and unopened. Returned items must not be used, opened or damaged after delivery. All items will be reviewed individually upon return.
If your return is accepted, we will refund the price you paid for your item back to your original payment method. If we receive wrong items, broken or used, the refund won’t be applicable. The items you wish to return are your responsibility until we receive them. It’s a good idea to get insurance for the value of the items you are returning, and obtain proof of postage. We are not responsible for any items that are returned to us by mistake. The Customer is obliged to provide the Company and the carriers with all information required to complete the customs formalities and to provide the necessary documents.
The Customer must inspect the Goods on delivery and notify the Company within (24 to 72 hours) of delivery of any alleged defects, shortage in quantity or damage. If the customer fails to comply with these provisions, the Goods shall be deemed conclusively to be in accordance with the Contract and free from any defect or damage which would be apparent on a reasonable examination of them.
Where a defect would not have been apparent on a reasonable examination, the customer notifies the Company as soon as reasonably possible when the defect becomes apparent or within 24 to 72 hours of delivery whichever is earlier; and the customer provides all information and assistance required by the Company to investigate any suspected defect and, if required, permits the Company to inspect the Goods concerned at any premises where the same are located.
Further details of the Company’s returns policy will be communicated to the customer on a regular basis.
If you wish to return or exchange a product, all you have to do is contact our customer service at [email protected] and we’ll guide you through the process!
Please help us to expedite the process by adding your order no., name, the reason for return or exchange and any additional information to your enquiry. Every product needs to be sent to Drayss investment Limited, Synnion, 7. Agios Athanasios, 4106 Limassol, Cyprus